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Telecommunications Project Manager

Job Summary:

The Telecommunications Project Manager’s primary responsibilities include managing the implementation of Allied’s suite of voice and data services. Candidate will be responsible for the complete implementation lifecycle of fiber and copper based ethernet circuits and hosted VOIP, SIP, and IP-PRI services. Candidate will interact directly with customers, vendors, commercial property managers, building engineers and internal peers. Candidate must a maintain a high level of professionalism, focus, and patience managing multiple competing priorities in a high-pressure environment. Candidate must have excellent time management and organizational skills managing a high volume of tasks and activities via email, internal instant messaging system (Slack), phone, and CRM (Salesforce.com).  Candidate must be able to communicate technical information and telecom acronyms in a manner the customer can comprehend. This role comes with difficulties; candidate must be able to effectively manage multiple high demand customers, ranging from individual contributors to C-Level executives. Candidate will be required to concurrently manage 50+ projects at any given time, including multi-location and multi-seat hosted VOIP customers with anywhere from 5 – 500 end users.  Candidate must be able to drive projects forward, keeping the forward momentum in the face of roadblocks.  Our ideal candidate has excelled in a Telecommunications Project Management role for 5+ years.

 

Job Functions/Skills:

  • Interface with data provisioning team directly to ensure delivery of circuit.
  • Schedule access, surveys, and other necessary dispatches as needed for carriers.
  • Manage carrier delivery intervals, processes & escalate accordingly.
  • Ensure appropriate equipment is configured and staged for installation.
  • Understand space, power, and inside wiring requirements to extend service within a building.
  • Interface directly with customers and property management to schedule dispatches and access.
  • Understand LNP (Local Number Portability Processes)
  • Understand VoIP user setup and call flow designs (hunt groups, auto-attendants, line appearances)
  • Conduct welcome calls with customers to determine key milestones, review products/services, assess requirements/special needs.
  • Drive tight install intervals to billing by coordinating internal engineering and field resources with proper lead time.
  • Independently manage customer expectations and resolve conflict with minimal input from supervisor.
  • Ability to interpret site surveys to interpret carrier dmarc for circuit extension and installation location of Allied’s equipment.
  • Interpret and obtain COI (Certificate of Insurance) requirements for property management companies.
  • Maintain and continually update your order management and circuit records in CRM (Salesforce.com).
  • Produce weekly reports on individual project status.
  • Attend weekly one-on-one meetings with supervisor to review orders.

 

Competencies/Qualifications:

  • Advanced project management skills
  • Excellent time management skills
  • Precise organizational skills
  • Ability to retain transferred knowledge
  • Excellent interpersonal skills required
  • Superior written and oral communication skills
  • 2-3 Years Project Management experience required (5+ years preferred)
  • Experience in Telecom with data and/or VoIP is highly desired
  • Salesforce.com experience a plus
  • Broadsoft Broadworks experience a plus
  • High degree of initiative
  • Ability to self-manage with minimal supervision

 

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job.  Rather, they are intended only to describe the general nature of the job and be a reasonable representation

 

About Allied Telecom Group, LLC


Allied is the region’s most highly regarded network service provider. Based in DC, serving the Mid-Atlantic and Northeast Corridor, we are a single-source provider of Internet, Data Transport and Voice services. We support businesses, non-profits and public-sector customers. For over 20 years, Allied has been distinguished by the expert, full service care we provide to every client – no matter how big or small.
Allied has a commitment to its Community, Employees and Employees’ families. We offer outstanding benefits – Health Insurance (low cost – full coverage), FSA, HSA, 401(k), PTO, Holiday Pay, Employee Assistance, Training and Give Back! Programs are just a few of the perks!

 

Allied is an equal employment opportunities (EEO) employer and evaluates applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Allied complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

 

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